Privacy Statement & Data Protection
This policy sets out how we collect, use and store your personal data in accordance with the Data Protection Act 1998 (DPA) and the General Data Protection Regulations (GDPR) from 25th May 2018. By using this website and our services, you agree to the storing and processing of your data as below.
Who are we?
We are Wild Yonder Ltd (11043640). Registered address: Kings Parade, Lower Coombe Street, Croydon, CR0 1AA
Why do we need your personal data?
We collect information:
· to make contact with you
· to deliver our services
· to invoice you for payment
· to send you updates and newsletters where you have agreed to receive them
How is your personal data collected?
When you make an enquiry over the phone certain details are collected from you to enable us to deal with the enquiry. If you book with us we will collect more details, including personal details, medical details and payment information to enable us to process your booking.
How will we use your personal data?
If booking an experience with us we will use your data to service your booking.
Should any legal matters or safeguarding concerns require us to pass on your personal information we trust you will understand that we have a duty to comply with the law.
How do you keep my data secure?
All computers and computer software is password protected. Payment is taken via BACs and therefore no card details will be required from you.
Will your data be passed onto third parties?
Your data will be passed on to third parties who will provide services that make up your experience, including, but not limited to, hoteliers, in country agents and remote medical support. Your data may also be passed on in the unlikely event that legal proceedings should require us to do so in which case we will have a duty to comply with the law.
Our site may contain links to other sites and should you choose to follow a link to another site, this privacy and data protection policy will no longer apply. Please check the policies of any third party to ensure you are happy with the way they will collect and use your data.
What do you need to know about Cookies?
A cookie is a text file containing small amounts of data that is stored on your device (e.g. computer, tablet or mobile phone) when you visit certain websites. Cookies are used by this site and almost all websites to give visitors the best, most personalized user experience.
Our site uses Google Analytics, a very commonly used website statistics service, to gather information about the traffic to our site and to measure conversions and sales. Cookies generate information about visitors’ behaviour (but cannot identify you personally) and this is collected by Google and in turn used by us to understand my visitor’s use of the site.
From time to time we may use other third parties that also use Cookies to help us analyse the use of our website and continuously improve it to meet client’s needs.
What do I do if I want to change the data that is held?
We carry out reviews of the data we hold at regular intervals. Should you wish to change this data you should write to Wild Yonder Ltd, Kings Parade, Lower Coombe Street, Croydon, CR0 1AA.
How can I access the data you hold for me?
If you need access to a copy of the data we hold, please write to Wild Yonder Ltd, Kings Parade, Lower Coombe Street, Croydon, CR0 1AA. We reserve the right to make a charge of up to £10 on each occasion that access is requested. Wild Yonder aims to comply with requests for access to personal information as quickly as possible, but will ensure that it is provided within 30 days.
How long will you keep my data for?
Subject to the details we hold for you, your details will be kept for anywhere between 24 months up to 6 years and then destroyed after this period.
How can I retract consent for you to hold and process my details?
If you wish to retract consent for us to hold and process your details please write to the following address and we will remove your details immediately. Wild Yonder Ltd, Kings Parade, Lower Coombe Street, Croydon, CR0 1AA.
How can I raise a complaint?
Should you have a complaint regarding your data, please contact our Complaints Officer on 07599 982300 and we will work with you to resolve your complaint to your satisfaction. In the unlikely event that you are still not happy, you have the right to contact the Information Commissioner’s Office.
How do I opt in/out of receiving information?
If you are providing your details to us for the purpose of making an enquiry or a booking, we may also contact you via post, email or phone with information such as new services and special offers. If you do not wish us to do this or change your mind later, you can contact us via email or post.
How will I know if you change this policy?
This policy was last updated on 1st March 2019. Please revisit this policy from time to time to check whether any updates have been made to reflect any changes in practice or law.